ViiBE is the web technology of video assistance and ticketing systems designed for technical support and after-sales services. It promises the best remote diagnosis thanks to live video streams combined with AR and collaborative tools. Using ViiBE boosts high First Contact Resolution (FCR) rates, and helps save time and costs by avoiding unnecessary on-site travels.
Based at Station F within the HEC, Zendesk, and Impulse Partners incubators, ViiBE has been working with industrial leaders such as Total, Air France, Allianz Partners, and Decathlon worldwide. Currently, ViiBE is being used in 50+ countries around the world. The company raised 1.2M euros in seed funding and is now growing the size of its team.